PURCHASE SUPPORT

Refund Policy

Draft for private processor review. Final timing will be aligned with the written CCBill agreement before sales begin.

Technical problems

Contact support promptly if access was not delivered or the game cannot be opened on a supported device. We will first attempt redelivery or access recovery.

Refund requests

Requests must include the purchase email and receipt number. Eligibility depends on delivery and use, the reported problem, applicable law, and processor requirements. Approved refunds return to the original payment method.

Access after refund

When an order is refunded, its game-access credential is revoked. Chargebacks, fraud, or material violations may also lead to revocation.